StarSport FAQ – Answers to All Your Questions

Yes, on StarSport Accumulator (Acca) You can bet this way, and it's a favourite method among many bettors — combining multiple matches multiplies the odds together, so a winning bet pays out significantly more.

How to Do It:

1. Go to the match odds page, click on your preferred odds for the first match, and it will be added to your betslip.
2. Keep clicking odds from different matches — each selection will stack up in your betslip.
3. The Accumulator option appears in your betslip as soon as you have at least 2 selections.
4. Enter the amount and tap "Confirm Bet".

For example: if three matches have odds of 1.8 × 2.1 × 1.9, the combined odds come to 7.18. A ৳100 bet would return ৳718 if successful. Keep in mind — every selection must be correct; a single wrong pick loses the entire bet. You can add up to 20 selections at once.

StarSport supports responsible betting and offers two ways to suspend or permanently close your account:

Cooling-off period: Go to Account Settings → "Responsible Gaming" → select a cooling-off period (24 hours, 7 days, 14 days, or 30 days). You won't be able to log in during this time, but your balance will remain safe.

Self-Exclusion (Long-Term): From Account Settings or support@starsport.appto request a 6-month, 1-year, or permanent closure via email. The account cannot be reopened before the selected period ends.

Account Deletion: To permanently delete your account, contact support. Make sure to withdraw all your balance first — once the account is deleted, it cannot be recovered.

It depends on when the match was stopped. Here's StarSport's policy:

• Cancelled Before Kick-off: The full bet amount is refunded, usually within 24 hours.
• If a match is cancelled or suspended after it starts (before an official result is declared): The bet is voided and your full stake is returned.
• DLS Method Results in cricket: If more than 5 overs have been played and an official DLS result is declared, that result stands as final.
• Cancelled Selection in an Accumulator: That selection is removed and the remaining bet is recalculated.

Refunds are typically credited to your wallet within 24–48 hours. If there is a delay, support@starsport.appwith your transaction ID.

No, that is not possible. StarSport is for users aged 18 and above only. This is strictly enforced and no one under the age limit is permitted to open an account.

How Verification Works:

• You are required to enter your date of birth at registration and confirm you are 18+ by ticking a consent checkbox.
• KYC verification requires you to upload a photo of your National ID or passport, clearly showing your date of birth.
• If any account raises concern, additional age verification may be requested at any time.

Any account created using a false age will be permanently closed and all balances will be forfeited. To keep minors off the platform, Responsible Gaming See the page for full details.

KYC stands for Know Your Customer — confirming that you are who you say you are. This is mandatory under international regulations, especially for large withdrawal amounts.

What StarSport Requires for KYC:

• Identity Document (any one of the following): Clear photos of the front and back of your National ID (NID) or passport.
• Proof of Address: A utility bill, bank statement, or any government-issued document from the last 3 months.
• Selfie: A clear selfie photo holding your NID.

How to Submit: Account Settings → "Verification" tab → upload your photo.

Time: Verification is usually completed within 24–72 hours. Withdrawals over ৳10,000 will be held until KYC is done — so it's best to complete it early.

StarSport Decimal Odds format — it's the easiest to understand.

It's simple: Winnings = Stake × Odds

What low odds mean:

• Odds 1.20 – 1.50: A heavily favored team or outcome. Winnings are lower if it comes through.
• Odds 1.80 – 2.50: Even odds — both sides have a real chance of winning.
• Odds 3.00+: An underdog or low-probability outcome. Winning pays out significantly more.

Once you enter a stake in the betslip, your potential winnings are calculated automatically — no manual math needed.